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Guofang Huang

Guofang Huang

Assistant Professor of Management
Marketing

Education

Ph.D. in Economics, Johns Hopkins University, 2011.

CV

I joined the Krannert School of Management at Purdue University as an assistant professor of management in 2018. Before joining Purdue University, I was an assistant professor of marketing at the Carnegie Mellon University. The topics of my research are mainly in the following two areas: 1) pricing strategy and selling mechanisms; and 2) empirical models of consumer decisions and demand. Other topics I have worked on include pharmaceutical detailing, customer relationship management, firms’ product and customer information disclosure/sharing policies, and structural estimation of production functions. My research has been published in several top field journals, including Journal of Econometrics, Journal of Economics and Management Strategy, Management Science, Marketing Science, and Quantitative Marketing and Economics. 

 

Journal Articles

  • Guofang Huang, K. Sudhir (2021). The Causal Effect of Service Satisfaction on Customer Loyalty. Management Science, | Download |
  • Guofang Huang, Haiyan Liu (2021). Estimating Expectations-Based Reference-Price Effects in the Used-Car Retail Market. Quantitative Marketing and Economics,
  • Yingyao Hu, Guofang Huang, Yuya Sasaki (2020). Estimating Production Functions with Robustness Against Errors in the Proxy Variables,. the Journal of Econometrics,
  • Guofang Huang (2020). When to Haggle, When to Hold Firm? Lessons from the Used Car Retail Market.. Journal of Economics and Management Strategy,
  • Guofang Huang, Mathew Shum, Wei Tan (2019). Is Pharmaceutical Detailing Informative? Evidence from Contraindicated Drug Prescriptions. Quantitative Marketing and Economics,
  • Guofang Huang, Hong Luo, Jing Xia (2019). Invest in Information or Wing It? A Model of Dynamic Pricing with Seller Learning. Management Science,
  • Guofang Huang, Ahmed Khwaja, K. Sudhir (2015). Short-Run Needs and Long-Term Goals: A Dynamic Model of Thirst Management. Marketing Science,
  • Customer Service Representative

    A Better Way to Measure the Impact of Customer Service Satisfaction on Loyalty

    You just got off the phone with a customer service representative at a credit card company. The rep was friendly and helpful, making you feel good about your relationship with the company. A minute later, your phone rings. It's an automated recording asking if you'd like to participate in a survey about your customer service experience. Such surveys are an increasingly common way for companies to measure customer service satisfaction. They want to find out if your customer service experience will help them retain you as a customer.

    Full story: A Better Way to Measure the Impact of Customer Service Satisfaction on Loyalty

Contact

huan1259@purdue.edu
Phone: (765) 494-9566
Office: KRAN 421

Quick links

Personal website